Which of the Following Is NOT a Disadvantage of a Highly

question 40

Multiple Choice

Which of the following is NOT a disadvantage of a highly scripted service?

• A)Consumers often see it as a set of 'mindless behaviours'.
• B)Customer requests are often not appropriate for highly scripted responses.
• C)It is good for responding quickly to varying customer needs.
• D)Often little attention is paid to incoming information.
• E)Some customers prefer unscripted encounters.

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Definitions:

Real GDP

Real Gross Domestic Product, which factors in inflation to evaluate the total value of goods and services produced by an economy in actual terms.

Expansionary Gap

A situation where the actual output of an economy exceeds the potential output, often leading to increased inflation.

Self-correction

The process by which market mechanisms adjust to eliminate economic imbalances, leading to the restoration of equilibrium without external intervention.

Real Wages

Wages adjusted for inflation, reflecting the true purchasing power of income earned from labor.