A Customer Who Has Many Dealings with His/her Bank Over

question 16

Multiple Choice

A customer who has many dealings with his/her bank over a year has many encounters with them.All of the following events may violate his/her respect if the customer encountered it except:

• A)long waiting time to be served
• B)unfriendly customer service personnel
• C)bank staff's unreliability in returning phone calls
• D)preferential treatment given to another customer
• E)lack of product knowledge of the staff when asking about particular services

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Definitions:

Acceptance By Peers

The state or condition of being received favorably and regarded as a suitable member within one's peer group.

Rationalizing The Theft

involves justifying or providing logical reasons to legitimize the act of theft, often to alleviate guilt or to normalize the behavior.

Auto Thefts

The act of illegally taking possession of someone else's vehicle with the intent to permanently keep it.

Inadequate Law Enforcement

A situation where the law enforcement agencies are unable or fail to effectively enforce laws, leading to issues like increased crime and public distrust.