Customer Delight Is a Function of Three Components: ___________, ____________

question 18

Multiple Choice

Customer delight is a function of three components: ___________, ____________, and ____________.

• A)personality; arousal; positive affect
• B)unexpectedly high performance; arousal; positive affect
• C)low expectations; arousal; personality
• D)satisfaction; high expectations; arousal
• E)arousal; unexpectedly high performance; satisfaction

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Definitions:

Auditory Sensations

Perceptions of sound, including their pitch, volume, and timbre, as processed by the ear and the brain.

Transduction

The process of converting one form of energy into another, as in sensory systems converting physical stimuli (like light or sound) into neural signals.

Neural Signal

The electrical or chemical transmission of information through neurons in the nervous system, facilitating communication between the brain and the body.

Physical Stimulus

An event or object in the environment that influences an individual's sensory and physiological response.