Customer Delight Is a Function of Three Components: ___________, ____________

question 18

Multiple Choice

Customer delight is a function of three components: ___________, ____________, and ____________.

• A)personality; arousal; positive affect
• B)unexpectedly high performance; arousal; positive affect
• C)low expectations; arousal; personality
• D)satisfaction; high expectations; arousal
• E)arousal; unexpectedly high performance; satisfaction

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Definitions:

Smartphone

A mobile phone that combines cellular and mobile computing functions into one device, including internet access and the ability to run apps.

Computer Programs

Instructions written by programmers that are executed by a computer to perform specific tasks or operations.

Human Experts

Individuals with extensive knowledge or skills in a particular area, often acquired through experience and education.

Legal Evidence

Information or material presented in court to prove or disprove alleged facts in a case.