To Ensure Consistent Quality, McDonald's Gives Detailed Instructions for How

question 13

True/False

To ensure consistent quality, McDonald's gives detailed instructions for how to deliver services in its restaurants.This approach to service illustrates a benefit of applying role and script theory.

---

Definitions:

Interleukins

A group of cytokines that plays an important role in the immune system by helping to fight infections and diseases.

Cytokines

Chemical messengers secreted by cells in the immune system, forming a communication link between the nervous and immune systems.

Leukocytes

White blood cells that are part of the immune system, involved in protecting the body against both infectious disease and foreign invaders.

Memory Lymphocytes

Specialized white blood cells that remember previous invaders and help the immune system respond more quickly and effectively to diseases the body has encountered before.