Which of the Following Is NOT a Facilitating Service in Lovelock's

question 37

Multiple Choice

Which of the following is NOT a facilitating service in Lovelock's 'Flower of Service'?

• A)Billing
• B)Payment
• C)Technical systems
• D)Information
• E)Order taking

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Definitions:

Personality Factors

Characteristics or traits that form an individual's distinctive character, influencing behavior and interactions.

Competencies

A combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness and performance in a professional or organizational context.

Supervisory-level Managers

Individuals in an organization who have direct oversight and responsibility for front-line employees, focusing on day-to-day operations and performance.

Technical Skill

Refers to the ability to carry out tasks that require expertise in specific domains or industries, often relating to practical and mechanical operations.