Heany (1983) Proposed Seven Categories of Innovation Which Include

question 72

Multiple Choice

Heany (1983) proposed seven categories of innovation which include:

• A)major service innovations
• B)major process innovations
• C)supplementary service innovations
• D)service redesign
• E)all of the above

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Definitions:

Performance

The act or process of carrying out or accomplishing an action, task, or function.

Recall

The act of retrieving information or memories from one's past, often with a specific focus on details.

Rewards

Incentives or positive feedback given to reinforce desirable behavior, promoting learning and motivation.

Categorization

The cognitive process of organizing information into meaningful groups or classes based on shared characteristics, which helps in understanding and processing the world around us.