Which of the Following Best Describes the Influence of How

question 2

Multiple Choice

Which of the following best describes the influence of how technology has created a major shift in the way products are provided in the service industries?

• A)High-tech, high-touch
• B)High-involvement, low-touch
• C)High-tech, low-touch
• D)Low-tech high-touch
• E)Low-tech low-touch

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Definitions:

PKU

Phenylketonuria, a genetic disorder resulting from the inability to metabolize the amino acid phenylalanine, leading to developmental problems if not treated.

Color-blindness

A deficiency in the way one sees color, making it difficult to distinguish certain shades or colors.

Tongue Curling

The ability to roll or curl the tongue into a U-shape, which is believed to be partly influenced by genetics.

Mental Retardation

An outdated and insensitive term historically used to describe individuals with significant intellectual disabilities.