Blueprinting Identifies Potential _________ Points, Where There Is Significant Risk

question 9

Multiple Choice

Blueprinting identifies potential _________ points, where there is significant risk of things going wrong and diminishing service quality.

• A)tactical error
• B)strategic error
• C)fail
• D)operational error
• E)inconsistent service

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Definitions:

Promotional Materials

Items designed to advertise or market a product, service, or event, ranging from brochures and flyers to online ads and social media posts.

Personalized Information

Customized data tailored to meet the specific needs or interests of an individual, enhancing relevance and effectiveness in communication or services.

Shopping Behavior

Refers to the patterns and decisions made by consumers when selecting, purchasing, using, or disposing of products and services.

CRM System

Stands for Customer Relationship Management System, a technology used to manage a company's interactions and relationships with current and potential customers.