Subtract the Following. Use a Horizontal Format

question 53

Multiple Choice

Subtract the following. Use a horizontal format.

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Definitions:

Legitimate Claim

A rightful or valid assertion, demand, or entitlement that is supported by facts or law.

Positive Response

A favorable or affirmative answer or reply.

Direct Organizational

A management style or structure where communication and decision-making processes follow a straightforward, top-down approach.

Adjustment Message

A form of communication intended to address and resolve discrepancies, complaints, or issues faced by customers, contributing to customer satisfaction.