If Queues Are Unavoidable, Managers Should Consider All of the Following

question 42

Multiple Choice

If queues are unavoidable, managers should consider all of the following EXCEPT:

• A)occupy customers during the wait
• B)provide electronic news displays or videos
• C)design queuing to give the impression of constant progress
• D)scheduling staff breaks during peak times
• E)involve customer in part of the service process during the wait

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Definitions:

Maintaining Jobs

The act of preserving or keeping one's employment status stable over time.

Mature Eggs

Oocytes that have completed meiosis and are ready to be fertilized during the reproductive process in female organisms.

Ovaries

Female reproductive organs in which ova or eggs are produced, along with the production of hormones like estrogen and progesterone.

Puberty

The stage in life when adolescents attain sexual maturity and have the ability to reproduce.