Perceived Service Quality Is the Difference Between What a Firm

question 5

Multiple Choice

Perceived service quality is the difference between what a firm _____ and what customers _____.

• A)promises; perceive
• B)promises; receive
• C)advertise; perceive
• D)promises; expect
• E)promote; expect

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Definitions:

Labour Market Analysis

The study of a firm’s labour market to evaluate the present or future availability of different types of workers.

Demographic Trends

Patterns observed over time in the demographic features of populations, such as age, race, and gender distributions.

External Supply

The availability of potential job candidates outside the current workforce of an organization.

Staffing Table

A list of anticipated employment openings for each type of job.