Which of the Following Is NOT an Aspect of the Customer

question 35

Multiple Choice

Which of the following is NOT an aspect of the customer cycle of failure?

• A)Constantly changing staff to encourage loyalty
• B)Customers fail to develop loyalty to supplier
• C)Companies constantly attracting new customers
• D)Customers become dissatisfied with employee performance
• E)New customers are needed to maintain sales volume

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Definitions:

Mediation

Mediation is a conflict resolution process where a neutral third party (the mediator) facilitates dialogue between disputing parties to help them reach a mutually acceptable agreement.

Resistance Points

The positions beyond which a negotiator is unwilling or unable to go in a negotiation; the limit of compromise.

Mediator

A neutral third party who assists in negotiating an agreement between disputing parties.

Biasing Effect

The influence of preconceived notions or preferences on the judgment or decision-making process.