Which of the Following Is Likely to Happen in a Company

question 60

Multiple Choice

Which of the following is likely to happen in a company caught in the cycle of mediocrity?

• A)Dissatisfied customers display hostility to employees
• B)Employees counter rudeness with rudeness
• C)Employees become defensive and withdraw
• D)Customers have little incentive to cooperate with the organisation to achieve better service
• E)All of the above

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Definitions:

Damages

Compensation or monetary award given to a party in a legal action for injury or loss caused by the wrongdoing of another.

Socially Acceptable Behaviour

Actions or conduct that are considered appropriate and respectful within a society or group.

Reasonably Prudent Person

A legal standard that represents how an average person would responsibly act in certain circumstances.

Careful Manner

Conducting activities with diligence and attention to avoiding harm or errors.