Which of the Following Qualities Is Associated with a Strong

question 2

Multiple Choice

Which of the following qualities is associated with a strong service culture?

• A)Top-management focus on today's revenues
• B)An organisation-wide focus on the frontline as the business's lifeline
• C)A view that the frontline's role is to support middle management
• D)A view that the frontline's role is to support top management
• E)A diversity of beliefs about what is important in the organisation

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Definitions:

Trend Analysis

The practice of collecting data and analyzing patterns over time to predict future behaviors or outcomes.

Workforce Utilization Review

An analysis process focused on how effectively an organization uses its employees and their skills.

Capacity Utilization Analysis

The measurement of the extent to which an enterprise or a nation makes use of its installed productive capacity.

Temporary Employees

Workers who are hired on a non-permanent basis, typically to fill short-term needs of the employing organization.