Frontline Staff Members Are a Key Determinant in Customer _______

question 38

Multiple Choice

Frontline staff members are a key determinant in customer _______ and _______, playing an important role in the ___________.

• A)encounters; word of mouth; financial success
• B)satisfaction; loyalty; service profit chain
• C)dissatisfaction; defection; financial viability
• D)satisfaction; defection; operational viability
• E)dissatisfaction; loyalty; profitability

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Definitions:

Storytelling

The art of conveying stories or narratives through words, images, or other media.

Social Media

Digital platforms that enable users to create and share content or participate in social networking, fostering connections and communications.

Entertainment

Activities, performances, or media produced to provide pleasure or relaxation to the audience.

Value

The importance, worth, or usefulness of something.