Boundary-Spanning Employees Tend to Experience Significant Stress Due to the Following

question 12

Multiple Choice

Boundary-spanning employees tend to experience significant stress due to the following EXCEPT:

• A)conflict between job requirements and employees' personalities
• B)genuine feelings of friendliness toward customers
• C)conflict between employees' self-image and the image of their jobs as 'low-level'
• D)the need to cope with customer aggression
• E)the struggle to achieve ever-increasing sales and service targets

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