The Holistic Characteristics of an Environment Mean That Professional Designers

question 2

Multiple Choice

The holistic characteristics of an environment mean that professional designers of service environments tend to:

• A)focus on the general ambience
• B)specialise in a particular type of servicescape
• C)adapt to any given servicescape
• D)concentrate on the similarities between servicescapes
• E)all of the above

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Definitions:

Opponent-Process Principle

A psychological and physiological model that explains contrasting emotional and sensory responses to stimuli.

Sensory Information

The data received by the senses (sight, hearing, touch, taste, and smell) which is then processed by the brain.

Mental Process

The operations of the mind, including perception, memory, thinking, and problem-solving, that are involved in the acquisition, manipulation, storage, and retrieval of information.

Just Noticeable Difference

The minimal change in a stimulus that can just barely be detected by an organism.