Which of the Following Is NOT a Tool That Can

question 33

Multiple Choice

Which of the following is NOT a tool that can be used to determine which aspects of the service design irritates customers?

• A)Keen observations
• B)Feedback and ideas from frontline staff
• C)Sales records
• D)Field experiments
• E)Photo audit

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Definitions:

Vertical Integration

The strategy of a company expanding its operations into different stages of production or distribution within the same industry, often to control the supply chain or reduce costs.

Joint Venture

A business arrangement where two or more parties agree to pool their resources for the purpose of accomplishing a specific task.

Reduced Risk

The outcome of actions taken to minimize the probability or impact of uncertain or negative events.

Single Stage Control

A control mechanism in manufacturing or production that is applied at a single point or stage in the production process.