Why Does Bitner's Servicescape Model Take into Account Employee Responses

question 40

Multiple Choice

Why does Bitner's servicescape model take into account employee responses?

• A)Bitner incorrectly assumed that employees are affected by their environment
• B)An environment can enhance employees' productivity and service quality
• C)An environment affects employee responses but not customer responses
• D)Customers will be satisfied only if employees are enjoying themselves
• E)Frontline employees are responsible for designing the servicescape

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Definitions:

Presentation Slides

Visual aids used in presentations to summarize information, illustrate points, and engage the audience effectively.

Designing Guidelines

Recommended practices and principles that guide the creation of products, systems, or environments to achieve desired outcomes.

Strong Conclusion

A well-supported and persuasive ending of an argument or piece of writing that leaves a lasting impression.

Planning Ways

Involves developing methods or strategies to accomplish goals or tasks effectively.