Which of the Following Is NOT an Important Characteristic of Service

question 58

Multiple Choice

Which of the following is NOT an important characteristic of service organisation employees, particularly those at the frontline?

• A)Reliability
• B)Responsiveness
• C)Caring attention
• D)Individualised attention
• E)None of the above

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Definitions:

Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment.

Clinical Decisions

The process of making determinations regarding patient care based on clinical judgement, patient information, and evidence-based medicine.

Standardized Care Plans

Standardized care plans are structured outlines used by healthcare professionals to document and implement strategies for achieving specific health outcomes for patients.

Patient's Condition

Refers to the current health status of a patient, including any illnesses or diseases they are suffering from and their overall physical and mental well-being.