Which of the Following Is NOT an Important Characteristic of Service

question 58

Multiple Choice

Which of the following is NOT an important characteristic of service organisation employees, particularly those at the frontline?

• A)Reliability
• B)Responsiveness
• C)Caring attention
• D)Individualised attention
• E)None of the above

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Definitions:

Mobile Technology

The array of handheld devices and accompanying software and applications that facilitate remote communication and computing.

HR Professionals

Individuals responsible for managing human resource functions, including recruitment, policy formulation, employee relations, and training.

Self-Service

A business model or system design that allows customers to perform services themselves without the assistance of direct service employees.

Web Browser

A software application used to access and navigate websites on the internet.