Under Which of the Following Conditions Is It Important to Separate

question 72

Multiple Choice

Under which of the following conditions is it important to separate proactive selling from simple order-taking?

• A)The service situation is high-contact, so the customer is more involved.
• B)The bulk of consumption is accounted for by repeat use.
• C)The initial contact occurs weeks before the customer receives the service.
• D)It takes a long time to complete service delivery.
• E)The services are capacity-constrained.

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Definitions:

Slope

The measure of the steepness or incline of a line on a graph, indicating the rate at which variables change relative to each other.

Production Possibility Frontier

A graphical representation showing the maximum quantity of different goods that can be produced with a given set of resources and technology.

Opportunity Costs

The cost of an alternative that must be forgone in order to pursue a certain action or decision.

Production Possibility

An economic model that shows the maximum combination of goods or services that can be produced with a given set of resources.