Service Employees Can Influence All the Dimensions of SERVQUAL, Except

question 55

True/False

Service employees can influence all the dimensions of SERVQUAL, except one: the 'reliability' dimension.

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Definitions:

Uninterested Audience

A group of listeners or spectators who show a lack of interest or engagement in the subject matter being presented.

Neutral Audience

An audience that is neither strongly in favor of nor against a particular message or speaker at the outset.

Preparation

The action or process of making ready or being made ready for use or consideration.

Informative Presentation

A speech or presentation aimed at educating the audience about a specific topic.