Why Might Some Customers Be Satisfied by Organisations That Offer

question 48

Multiple Choice

Why might some customers be satisfied by organisations that offer relatively low levels of service?

• A)Because the price is so low
• B)Because of the intangibility of the service
• C)Because the customer had low levels of expectations
• D)Because of the advertising of the service organisation
• E)Because of the complexity of the service

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Definitions:

Universal Facial Expressions

Universal Facial Expressions refer to facial expressions that are recognized across different cultures as conveying the same emotions, including happiness, sadness, anger, surprise, fear, and disgust.

Disgust

An emotional response of revulsion to something considered offensive, distasteful, or unpleasant.

Fear

An emotional response to perceived threats or danger, causing physiological and behavioral changes.

Contempt

A feeling of disdain or scorn towards something or someone considered to be worthless or inferior.