Examlex
By emphasising productivity and efficiency, what have service output measures tended to ignore?
Quid Pro Quo
A reciprocal exchange where something is given in return for something else.
Anti-Humanistic View
A perspective that criticizes or rejects the principles of humanism, which emphasizes the value and agency of human beings, individually and collectively.
Customer Service
The support and assistance provided by a company to those people who buy or use its products or services.
Employee Satisfaction
The level of contentment and positive feelings employees have towards their job and workplace environment.
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