Which of the Following Is NOT Usually a Customer Response

question 19

Multiple Choice

Which of the following is NOT usually a customer response to a service failure?

• A)Complain to the service organisation
• B)Do nothing
• C)Increase purchase frequency with the service organisation
• D)Take some kind of overt action with a third party
• E)Defect and not patronise the service organisation

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Definitions:

Short-Order Cooks

Cooks who specialize in preparing food quickly and efficiently, often in diners and fast-food establishments, responding rapidly to customer orders.

Market Price

The price at which a good or service is offered in the marketplace, determined by supply and demand.

Demand for Workers

The total amount of labor or workforce that employers are willing and able to hire at a given wage rate and time.

Equilibrium Wage

The wage rate at which the quantity of labor demanded by employers equals the quantity of labor supplied by workers, resulting in no excess supply or demand in the labor market.