If Prevention Is the Key to Managing Customer Failure, Which

question 63

Multiple Choice

If prevention is the key to managing customer failure, which of the following is NOT a step in rectifying the problem?

• A)Redesigning service processes
• B)Implementing technical solutions
• C)Educating customers
• D)Encouraging customer citizenship
• E)None of the above

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Definitions:

Somatization Symptoms

Physical symptoms that have no apparent medical cause but are believed to be manifestations of psychological distress or disorders.

International Studies

An interdisciplinary field that examines social, economic, and political issues from a global perspective, focusing on the relations and interactions among countries.

Autonomic Nervous System

A part of the nervous system that controls involuntary functions of the body, such as heart rate, digestion, and respiratory rate.

Stressful Events

Incidents or situations that cause significant strain or tension, often requiring adaptation or response from an individual.