Poor Handling of Complaints by Management Creates a Negative Response

question 17

Multiple Choice

Poor handling of complaints by management creates a negative response in the attitude of the consumer and is perceived as a violation of basic human needs.Which of the following is not one of those needs?

• A)Self-esteem
• B)Security
• C)Fairness
• D)Need for control
• E)All of the above

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Definitions:

Affect

The automatic response that something is good (positive affect) or bad (negative affect)

Behavior

Refers to the actions or reactions of an individual, in response to external or internal stimuli, visible to others.

Social Psychologists

Researchers or practitioners who specialize in studying how individuals' thoughts, feelings, and behaviors are influenced by the social context or the presence of others.

Unconscious Motivations

Drives and desires operating below an individual's conscious awareness that influence behaviors and decisions.