Service Providers Should Be Encouraged to Develop a 'Complaints as Opportunities

question 21

Multiple Choice

Service providers should be encouraged to develop a 'complaints as opportunities' culture for which of the following reasons?

• A)So that genuine complaints are encouraged.
• B)Because employees often tend not to encourage complaints, seeing them as threatening.
• C)Because complaints are often perceived as unpleasant and therefore discouraged.
• D)Organisations tend to 'shoot the messenger' - the employee that alerts them to the complaint - so employees discourage complaints.
• E)All of the above

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A style of communication that is official, structured, and devoid of colloquial language.

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A type of report designed to influence the opinions or behaviors of its readers through the presentation of compelling arguments and evidence.

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