All of the Following Are Benefits from Empowering Frontline Staff

question 50

Multiple Choice

All of the following are benefits from empowering frontline staff to deal with customer complaints EXCEPT:

• A)Employee morale may be increased.
• B)Customer problems can be resolved in a faster manner.
• C)Service delivery can be standardised.
• D)Customer complaints may be resolved in a more responsive way.
• E)Front line staff are usually the customer's first point of contact.

Identify the impact of sales mix on company profitability.

Describe how product pricing and modification can affect profitability.

Understand the role of safety margin in financial planning.

Recognize the limitations and criticisms of CVP analysis.

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Definitions:

Tachycardia

A condition characterized by an abnormally fast heart rate, typically defined as exceeding 100 beats per minute in adults.

Bradycardia

Slow heart rate.

Auscultatory Gap

A temporary disappearance of sounds heard over the brachial artery when measuring blood pressure; occurs between the systolic and diastolic pressures.

Systolic Pressure

The maximum arterial pressure during contraction of the heart's left ventricle, commonly the top number in a blood pressure reading.