Which of the Following Is NOT One of Nine Guidelines

question 25

Multiple Choice

Which of the following is NOT one of nine guidelines for service recovery tactics?

• A)Act fast
• B)Show you understand the organisation's point of view
• C)Apologise but don't be defensive
• D)Acknowledge the customer's feelings
• E)Consider compensation

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Definitions:

Carbene

A highly reactive molecule featuring a carbon atom with two nonbonded electrons and is bonded to only two other atoms.

Resonance Structures

Different Lewis structures of a molecule or ion that depict the same connectivity but differ in the placement of electrons, contributing to the real structure.

Reaction

A process in which substances interact, leading to the formation of new substances.

Steps

A sequence of actions or methodical process to accomplish an end.