Research Conducted by SOCAP Suggests That Higher Levels of Satisfaction

question 32

Multiple Choice

Research conducted by SOCAP suggests that higher levels of satisfaction were found when complaints handling was _______ and required only _______.

• A)within 24 hours; one contact
• B)within 48 hours; one contact
• C)within 24 hours; two contacts
• D)immediate; one contact
• E)immediate; two contacts

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Definitions:

Open Membership

A policy that allows anyone who meets certain criteria to join or participate in an organization without restrictions.

Alcoholics Anonymous

A worldwide fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem of alcoholism.

Structure

The arrangement or organization of elements within a system, providing a framework or order.

Group Cohesion

The sense of solidarity, unity, and togetherness experienced within a group, contributing to its members working effectively towards a common goal.