How Do Fishbone Diagrams Help Managers Improve Service Quality

question 28

Multiple Choice

How do fishbone diagrams help managers improve service quality?

• A)By applying the 80/20 rule
• B)By establishing a hybrid complaint-handling model
• C)By detailing the causes and effects behind service problems
• D)By identifying weak links in the service chain
• E)By displaying performance over time against specific criteria

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Definitions:

New Experience

Refers to encountering or undergoing something for the first time that can lead to learning or a change in perspective.

Temperament

An individual's natural predisposition towards emotional reactivity and intensity, often evident from infancy and believed to be largely genetic.

Emotional

Relating to a person's feelings or emotions, often affecting their behavior and thought processes.

Behaviour Problems

refers to actions or patterns of behavior in individuals, typically children, that are socially unacceptable or disruptive.