The SOCAP Study Shows That Australia Is Lagging Behind Other

question 71

Essay

The SOCAP study shows that Australia is lagging behind other countries in best practice methods for dealing with complaints.What methods would you use to develop a suitable program for a small to medium organisation? Would this differ from possible solutions in a larger organisation? Justify your answer.

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Definitions:

Mental Disorders

Health conditions characterized by alterations in thinking, mood, or behavior associated with distress or impaired functioning.

Traditional Medicine

Healing practices and beliefs incorporating plant, animal, and mineral-based medicines, spiritual therapies, manual techniques, and exercises, rooted in indigenous cultures.

Holistic Medicine

Emphasizes disease prevention. Holistic practitioners treat disease by taking into account the relationship between mind and body and between the individual and his or her social and physical environment.

Alternative Medicine

Medical practices and treatments that are not part of conventional, mainstream healthcare but are used instead of or alongside it.