Jacob, the Customer Relationship Manager of SimplyBuyz

question 86

Multiple Choice

Jacob, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of his team to discuss strategies to handle customer grievances effectively. Jacob seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Jacob adopt to invoke creativity in the process of team decision-making?

• A) Team virtuousness
• B) Brainstorming
• C) Halo effect
• D) Nominal group technique
• E) Social loafing

---

Definitions:

Nonunion Employee Representation

A structure within a workplace where employees are represented in discussions with management without the involvement of a labor union.

Canadian Labor Movement

The collective organization of working people in Canada aimed at improving workers' rights, wages, and working conditions through collective bargaining and political action.

Labor-Management Partnerships

Collaborations between employers and labor unions aimed at improving organizational performance, working conditions, and labor relations.

Unions

Organizations formed by workers to promote their rights, achieve common goals, and protect their interests.