While Interviewing Candidates for a Job Vacancy at a Local

question 79

Multiple Choice

While interviewing candidates for a job vacancy at a local fast food restaurant, an interviewer asks how candidates would address an unhappy customer who did not get the fries she ordered. The interview described in this case is most likely to be an example of a(n) _____ interview.

• A) high validity
• B) behavioral
• C) high reliability
• D) situational
• E) operational

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Definitions:

Capital Expenditures

Funds used by a company to acquire or upgrade physical assets such as equipment, property, or industrial buildings, to enhance future earnings.

Repairs and Maintenance

Expenditures made to restore or maintain the functionality and efficiency of an asset without extending its useful life significantly.

Net Income

The amount of money a company has earned during a specific period, after all deductions are made.

Ordinary Repairs

Expenses for routine maintenance and repairs that maintain the efficient operation of an asset but do not materially extend its life or increase its value.