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____ is the tendency to view oneself as more capable, intelligent, and ethical than others.
Neutral Subject Line
A subject line that is unbiased and does not reflect any strong emotions, aiming to avoid influencing the recipient's attitude before reading the message.
Bad News
Unfavorable or unwelcome information that needs to be communicated, often requiring careful handling to mitigate negative reactions or consequences.
Boilerplate Formats
Standardized text, document templates, or formats used repeatedly without significant changes, often for legal documents, press releases, or routine communications.
Electronic Documents
Digital forms of documents, which can be created, stored, transmitted, and viewed on electronic devices.
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