Melissa, a Manager in the Customer Service Division of a Company

question 46

Multiple Choice

Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. The type of decision being made by Melissa is known as a _____ decision.

• A) unstructured
• B) tactical
• C) nonrecurring
• D) programmed
• E) unique

---

Definitions:

Acid Rain

Precipitation that contains high levels of sulfuric or nitric acids, often resulting from the emission of sulfur dioxide and nitrogen oxides from human activities such as burning fossil fuels.

Air Pressure

The force exerted onto a surface by the weight of the air above it, which decreases as altitude increases.

Global Circulation

The large-scale movement of air through the earth's atmosphere, driven by heat from the sun, which distributes temperatures and precipitation around the globe.

Solar Energy

The energy obtained from the sun's radiation, which can be converted into electricity or used for heating, making it a key component of renewable energy solutions.