In Family Businesses, _____ Refers to the Problem That Arises

question 35

Multiple Choice

In family businesses, _____ refers to the problem that arises when members of the family have major disagreements over how the business should be run.

• A) budget deficit
• B) debt financing
• C) an ethical dilemma
• D) a reverse culture shock
• E) a family business feud

---

Definitions:

Satisfying Customers

The process of meeting and exceeding customer expectations to foster loyalty and repeat business.

Financial Measures

Quantitative indicators used to assess the financial health, performance, and viability of a business or investment.

Balanced Scorecard Performance Perspectives

A strategic planning and management system that organizations use to communicate what they are trying to accomplish, align day-to-day work with strategy, prioritize projects, products, and services, and measure and monitor progress towards strategic targets.

Qualitative Performance Metrics

Measures used to evaluate the quality aspects of an organization's performance, such as customer satisfaction or employee engagement, that are not easily quantified.