A Food Chain Is Getting Complaints from Customers That the Waiting

question 114

Multiple Choice

A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?

• A) Inventory analysis
• B) Mathematical forecasting
• C) Queuing theory
• D) Linear programming
• E) Network models

---

Definitions:

Discount Rate

The interest rate used in discounted cash flow analysis to determine the present value of future cash flows or to evaluate the attractiveness of an investment.

Net Present Value

A valuation method that calculates the present value of an investment's expected cash flows, minus the initial investment cost.

Diagnostic Computer

A computer system or software used to read and diagnose faults in various systems, often utilized in automotive, computer, and industrial settings.

Cash Inflows

The total amount of money being transferred into a business, typically from operational, investing, and financing activities.