In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 65

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A) Low sales opportunity
• B) Low production efficiency
• C) High production efficiency
• D) Low degree of customer/server contact
• E) None of these choices are correct.

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Definitions:

Spearman-Brown Formula

In psychometrics, a mathematical formula that predicts the degree to which the reliability of a test can be improved by adding more items.

Assessment Of Individual Differences

The process of evaluating the unique characteristics and variations among individuals, often in psychological contexts.

Rational Method

A logical approach to gaining knowledge, often involving critical thinking and deductive reasoning.

Projective Tests

Psychological assessments that use ambiguous stimuli to elicit responses that are thought to reveal a person's unconscious thoughts and feelings.