In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 67

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A) Low sales opportunity
• B) Low production efficiency
• C) High production efficiency
• D) Low degree of customer/server contact
• E) None of these choices are correct.

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Definitions:

Immediacy

The quality of being immediate or present; in therapy, it refers to the directness and relevance of interactions between therapist and client.

Pronouns

Words used in language to replace nouns, often in reference to gender identity in contemporary contexts related to personal identity.

Present Tense

The form of verbs used to describe actions or conditions that are currently happening or general truths.

Confrontation

A direct encounter or challenge between parties where differences are openly discussed or faced, often seen as a means to resolve disagreements.