In the Service-System Design Matrix, an Internet and On-Site Technology

question 51

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A) High sales opportunity
• B) High degree of customer/server contact
• C) Low production efficiency
• D) High production efficiency
• E) None of these choices are correct.

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Definitions:

Working Memory

is a cognitive system with a limited capacity that is responsible for temporarily holding information available for processing.

Recall

The act of retrieving information or events from memory without having them present in the environment.

Retention

The ability to keep or hold information in mind; the capacity to remember information over time.

Latent Learning

Learning that occurs without a corresponding change in behavior.