There Are Many Applications of Poka-Yokes in Service Organizations

question 30

Multiple Choice

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

• A) Task
• B) Time
• C) Teamwork
• D) Trust
• E) Talent

Recognize the importance and methods of achieving win-win solutions in conflict resolution.

Understand sources of conflict including resource scarcity and task interdependence.

Understand the sources and types of conflict in organizational settings.

Describe various conflict management styles and their applicability.

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Definitions:

McDonaldization

The process by which the principles of the fast food industry dominate more sectors of society and the world, emphasizing efficiency, calculability, predictability, and control.

Academic Misconduct

Any act by a student that violates the ethical standards of an academic institution, including plagiarism, cheating on exams, and falsification of data.

Tuition

The fee charged for instruction or teaching, typically by an educational institution.

Market Skills

Market skills refer to abilities and expertise that are valuable in the labor market, including technical proficiency, interpersonal communication, and problem-solving, which increase employability.