Which of the Following Is Not a Characteristic of a Well-Designed

question 24

Multiple Choice

Which of the following is not a characteristic of a well-designed service system?

• A) It is user-friendly.
• B) It is cost-effective.
• C) It provides effective links between the back office and the front office.
• D) It is structured to have consistency between organization and department.
• E) Each element of the service system is consistent with the operating focus of the firm.

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