The Customer Is (Or Should Be) the Second Most Important

question 17

True/False

The customer is (or should be) the second most important focal point of all decisions in a service organization.

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Definitions:

Overregularizing

A phenomenon in language acquisition where children apply regular grammatical rules too widely, resulting in incorrect linguistic forms.

Cognitive Flexibility

The cognitive skill of moving between two distinct ideas, or the capacity to consider several ideas at the same time.

Selective Attention

The focusing of conscious awareness on a particular stimulus while ignoring other perceivable stimuli.

Metalinguistic Awareness

The ability to reflect upon and manipulate the structural components of language.