"Combine the Pain" Is an Application of Behavioral Science to Service

question 56

True/False

"Combine the pain" is an application of behavioral science to service encounters. It means that, when something is going wrong for a group of customers, it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.

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Definitions:

Asian Americans

A diverse array of Americans of Asian and Pacific Islander descent representing forty-three distinct Asian and Pacific Islander ethnic groups.

Individual Self

Refers to a person's unique sense of identity and personal characteristics, distinguishing them from others.

Extended Self

"Ego development typical of ethnic group members who conceive of themselves not as individuals but as part of a broader collective."

Mental Health

The state of well-being in which an individual recognizes their own abilities, can cope with the normal stresses of life, can work productively, and is able to contribute to their community.