Which of the Following Is Considered a High-Contact Service Operation

question 36

Multiple Choice

Which of the following is considered a high-contact service operation?

• A) On-line brokerage house
• B) Internet sales for a department store
• C) Physician practice
• D) Telephone life insurance sales and service
• E) Automobile repair

---

Definitions:

Sociological Research

The systematic study of social behavior, norms, and institutions, often involving empirical investigation and analysis.

Collectivity

A term describing a group of individuals who share or are motivated by at least one common issue or interest, or work together to achieve a common objective.

Experimental Group

The group in an experiment that receives the treatment or the variable being tested.

Control Group

In experimental research, a group of subjects that does not receive the experimental treatment or intervention being tested, used as a benchmark to measure the effect of the treatment.