The General Guidelines Provided in the Textbook on Improving Individual

question 12

Multiple Choice

The general guidelines provided in the textbook on improving individual learning based on learning curves include which of the following?

• A) Use a cumulative improvement factor.
• B) Use a unit improvement factor.
• C) Do one or very few jobs at a time.
• D) Explain learning logarithm analysis to workers.
• E) Avoid feedback until the job is complete.

Understand the concept of planned and unplanned change.

Recognize the role and impact of internal and external change agents.

Understand strategies for managing resistance to change.

Gain knowledge of the processes involved in organizational diagnosis.