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Q2: Specialized workers require broader training than flexible
Q8: _ is the requirement of one person
Q12: Poka-yoke is roughly translated from Japanese as
Q20: Similarity of projects allows for a streamlined
Q37: Capacity planning that involves hiring, layoffs, some
Q40: The time-phased plan specifying how many and
Q43: In balancing an assembly line, workstation cycle
Q49: The term "servicescape" refers to which of
Q59: The "back end" of the service encounter
Q67: The time duration in which capacity planning